Privacy

 

WE VALUE YOUR PRIVACY

 Loft + Manor takes the privacy of our customers very seriously. We promise responsible handling of all sensitive and personal customer information. We only require personal information from you when you place an order and will only use what you provide to process orders, ship orders and contact you if necessary. You may choose to sign up for our mailing list, but rest assured that we never share or sell your confidential information with any third parties.

SECURITY POLICY

We have taken every measure to ensure that online shopping at Loft + Manor is as secure as possible. We use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe transmission of your personal information. Once you enter the Checkout process (when you are ready to purchase the items you have put into your shopping cart), your connection to our server becomes secure.

COOKIES AND JAVASCRIPT

“Cookies” are small amounts of data that are stored on your computer. They find their way to your browser via a web server. They sound friendly and helpful because they are. They flag information about your activity on our website, which helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or any other confidential information. Our website also requires that JavaScript is enabled on your browser. Our servers use JavaScript to provide a more interactive shopping experience. Enabling this coding language on your browser will not affect performance, nor will it collect or store any of your personal information.

PERSONAL INFORMATION

Whenever you shop with Loft + Manor we obtain information we need to complete your transaction. This may include your name, address, telephone number, email address and credit card number. We also keep records of your specific product purchases and transactions with us. We use this information to process your purchase transactions, send you marketing and promotional materials via email, and help us improve our online product assortments and services. You may always opt out of mailers, and we never share or sell any of our confidential customer information.

ONLINE ACCOUNT REGISTRATION

Registering at Loft + Manor makes your online shopping faster and easier. Your billing and shipping information is securely stored with us, so you won’t need to enter it each time you place an order. You will also be able to login to your account to check the status of your orders and your order history, as well as create a gift registry. You can add, delete or change your registered information at any time using your password.

OPT OUT PROCEDURES

We want to communicate with you only if you want to hear from us. When you create a Loft + Manor account, complete an order, or sign up for newsletters, you provide us with your email address. Using this information, we send marketing emails about our products, services, contests and promotions that we feel may be of interest to you. We may also contact you with reminder emails about items you have left in your shopping cart. If you prefer not to receive information from us, please let us know by sending your written request via email to contact@loftandmanor.com.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement.

POLICY CHANGES

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Our policy was last updated in September 2016.

CONTACT

Feel like chatting? We’d love to hear your thoughts, comments and suggestions. Please contact us via email at contact@loftandmanor.com. We look forward to hearing from you!